Refund Policy

Last Updated: [Date]

1. Refund Eligibility

We strive to provide high-quality services with DealerApp. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following circumstances:

a. Technical Issues

Refunds may be issued if you encounter technical issues that prevent you from using essential features of DealerApp, and our support team is unable to resolve the problem within a reasonable timeframe.

b. Service Downtime

If DealerApp experiences prolonged and unanticipated downtime that significantly impacts your ability to use the service, you may be eligible for a prorated refund.

c. Dissatisfaction with Service

Refunds may be considered if you are dissatisfied with DealerApp due to factors within our control. Please contact our support team to discuss your concerns.

2. Refund Process

a. Contact Support

To initiate a refund request, contact our support team at [Support Email/Phone]. Provide detailed information about the issue and the reason for the refund request.

b. Evaluation

Our support team will assess the nature of the request and determine eligibility based on the criteria outlined in Section 1.

c. Refund Approval

If your request is approved, we will initiate the refund process. Refunds may be issued to the original payment method or as a credit to your account, depending on the circumstances.

d. Refund Notification

You will be notified via email once the refund has been processed. Please allow [X] business days for the refund to reflect in your account.

3. Non-Refundable Items and Services

The following items and services are non-refundable:

  • Customization Services:Any fees associated with customizing DealerApp according to your specific requirements.
  • Subscription Renewals: Renewal fees for ongoing subscriptions are non-refundable.

4. Cancellation Policy

a. Subscription Cancellations

You may cancel your subscription at any time. However, cancellation does not guarantee a refund, and any fees paid are non-refundable.

b. Termination of Service

We reserve the right to terminate your access to DealerApp without prior notice if you violate our Terms and Conditions. In such cases, no refunds will be provided.

5. Changes to this Refund Policy

We reserve the right to update or modify this refund policy at any time. Changes will be effective upon posting on our website, and you will be notified of significant changes via email.

6. Contact Information

For refund-related inquiries or concerns, please contact our support team at [Support Email/Phone].

7. Acceptance of Refund Policy

By using DealerApp, you acknowledge that you have read, understood, and agreed to this Refund Policy.